IT Operations Management (ITOM)

Visibility, Automation, and Resilience  in IT Operations

As today’s IT infrastructures continue to grow, tracking systems becomes more challenging, manual workload increases, and operational risks rise. Kafein Technology’s ITOM services, based on the ITIL v4 approach, transform IT operations into a more organized, traceable, automation-driven, and sustainable structure.

With this approach, IT teams can manage their daily operations in a more predictable, proactive, and efficient manner.

Kafein’s ITOM team aims to transform IT operations into a strategic structure that creates value for the organization through global best practices and a product- and platform-independent consulting approach.

Why ITOM?

As infrastructures become increasingly digitalized, IT environments grow more complex, and the impact of service disruptions on business continuity increases. The ITOM approach makes this complexity manageable by reducing operational risks, improving service quality, and enabling IT teams to take on a more strategic role.

Our Services

• IT Service & Enterprise Service Management (ITSM & ESM)

Incident, request, change, and problem management processes are structured in accordance with ITIL standards.

User experience is enhanced through modern self-service portals, virtual agent solutions, automated workflows, and intelligent routing mechanisms.

The ITSM structure is expanded to include non-IT business units, enabling the implementation of an Enterprise Service Management (ESM) approach across the organization.

• IT Asset & Software Asset Management (ITAM & SAM)

The end-to-end lifecycle of hardware and software assets is made transparent and traceable.

Cost optimization is achieved through license compliance, contract management, and usage analysis; unnecessary expenditures are prevented, and budget planning is strengthened.

• Configuration Management Database (CMDB)

Infrastructure components (CIs) and the relationships between them are consolidated within a centralized CMDB structure.

Through automated discovery, dynamic inventory, and service dependency maps, an up-to-date and accurate view of the infrastructure is obtained.

This visibility enables the potential impact of changes to be analyzed in advance, thereby reducing operational risks.

• Monitoring, Observability & AIOps

Server, application, network, and service performance is monitored end-to-end.

With AIOps-supported analytics, alert noise is reduced, event correlations are identified, and root cause analysis is accelerated.

Proactive alerts enable action to be taken before disruptions occur, strengthening service continuity.

• Orchestration & Automation

Repetitive operational processes are automated, and workflows are standardized through system integrations.

This structure reduces manual workload while ensuring that critical processes operate without interruption, allowing teams to focus on strategic initiatives.

Kafein Technology’s Approach

Kafein Technology does not focus solely on tool implementation in ITOM projects. It analyzes the organization’s current IT maturity level, develops a roadmap aligned with business needs, and designs a sustainable operational model.

Through this approach, ITOM solutions deliver long-term and lasting value beyond short-term gains.

Operational Excellence with ITOM

With Kafein Technology’s ITOM services, organizations:

• Make their operations more visible, measurable, and controllable,
• Increase team efficiency by reducing manual workload,
• Strengthen service continuity and operational stability,
• Identify infrastructure risks at an earlier stage and take proactive action,
• Transform IT operations into a structure that supports the organization’s overall strategy.

References and Success Story

Kafein Technology’s ITOM solutions have been successfully implemented across telecommunications, finance, public institutions, aviation, and service provider sectors.

Within this scope, projects carried out for organizations such as Aktifbank, BTK (ICTA), İGA (Istanbul Grand Airport), and VMind have standardized service management processes, strengthened asset management and automation capabilities, and increased the efficiency of IT operations.

In addition, the ITAM transformation project carried out with Azercell stands out as a distinct success story, delivering tangible improvements in operational visibility, license optimization, and automated discovery processes.

Details of this project can be found on our Success Stories page.

To evaluate a tailored ITOM approach for your organization and strengthen your existing operational structure, contact us to make your IT operations more visible, efficient, and automation-driven.